Shipping Policy

Last updated: October 27, 2026

Thank you for shopping at British Parts Lucerne. This policy explains how we ship your order, how much it costs, and what you can expect after your purchase.

Order Processing

Unless otherwise indicated on our website, orders will be processed as soon as possible.

You will receive a confirmation email with tracking information as soon as your order is shipped, if the shipping method allows it.

Shipping Methods and Delivery Times

The available shipping options and estimated delivery times are displayed at checkout. Delivery times are estimates, not guarantees, and begin once your order has been shipped. They may be affected by carrier delays, weather, or other events beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination, the weight of your order, and the shipping method you select. Free standard shipping may be available on certain orders, as indicated at checkout.

Customs, taxes, and other applicable fees in Canada

Orders shipped to Canada may be subject to GST, HST, PST, QST, DST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import fees are calculated at the time of payment, they will not be due upon delivery. If these charges are not collected at the time of payment, they may be due before or at the time of delivery and will be the customer’s responsibility, unless otherwise specified.

Customs duties, taxes, and other applicable fees in the United Kingdom

For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. If applicable, these charges will be calculated and collected at the time of payment. If taxes or duties are collected at the time of payment, they will be displayed before you place your order. If these charges are not collected at the time of payment, they may be due before or at the time of delivery and will be the customer’s responsibility, unless otherwise specified.

In some cases, additional import fees, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These fees are determined by the U.K. customs authorities and/or the carrier and are the customer’s responsibility, unless we expressly state at the time of payment that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend that you check your local import regulations before placing an order.

Customs Duties, Taxes, and Other Applicable Fees in the European Union

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and brokerage or handling fees charged by the carrier. If applicable, the applicable taxes, duties, and import fees will be calculated and displayed at checkout before you place your order. If these charges are not collected at the time of payment, they may be due before or at the time of delivery and will be the customer’s responsibility, unless otherwise specified.

If the checkout page indicates that duties and taxes are prepaid, your order will be shipped with these fees prepaid, and you should not be asked to pay any additional import fees upon delivery. If the checkout page does not indicate that duties and taxes are prepaid, you may be asked to pay VAT, customs duties, import taxes, brokerage fees, or the carrier’s handling fees before or at the time of delivery.

Import fees are determined by EU customs authorities and/or the carrier and may vary depending on the country of destination, the product classification, the product value, the country of origin, and the shipping method. Customs processing may also affect delivery times.

Order Tracking

Once your order has been shipped, we will send you a confirmation email with a tracking number and a link, if applicable. Please note that it may take some time for the tracking information to be updated after we receive it.

Shipping Destinations

We currently ship to: Germany, Armenia, Australia, Austria, Belgium, Belarus, Bulgaria, Canada, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greenland, Greece, Guadeloupe, Georgia, Hungary, Ireland, Iceland, Italy, Japan, Jersey, Réunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Mexico, the Netherlands, Poland, Portugal, Romania, the United Kingdom, Singapore, Slovakia, Slovenia, Switzerland, Sweden, the Czech Republic, the United States, and the Isle of Man.

International orders may be subject to customs duties, import taxes, fees, and customs delays. All applicable charges collected at the time of payment will be displayed before you complete your purchase.

Accuracy of the address

Please verify your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, please contact us and we'll help you resolve the issue with the carrier.

Order Modifications and Cancellations

Do you need to change or cancel your order? Please contact us as soon as possible. We may be able to accommodate changes before your order is shipped, but once it is in transit, we will no longer be able to make any changes. Refunds for canceled or delayed orders will be processed promptly via the original payment method, whenever possible.

Any questions?

Contact our team at henry@britishpartsluzern.ch or use the contact information provided in our Contact Information Policy.