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Free priority shipping from an order value of SFr. 100. Orders are usually dispatched on the same or the next working day (if ordered after 3 pm). Except Monday (our day off).
We ship parcels abroad with UPS. The complete price including shipping costs, customs duties and VAT will be displayed in the last step of the checkout before you complete your purchase. All costs are therefore already paid here in the store, nothing more is due on receipt (DDP - Delivered Duty Paid).
You can return most items within 14 days of delivery for a full refund. The condition is that the items are returned as new (i.e. unworn, unwashed, with all labels etc.). We will cover the return costs if the return is due to an error on our part (you have received an incorrect or defective item, etc.).
You can expect to receive your refund within one to two weeks of handing over the parcel to the post office / UPS, but in many cases it will be quicker. This time frame includes the time it takes us to receive your return from the carrier (1 to 3 business days), the time it takes us to process your return once we receive it (1 business day), and the time it takes your bank, credit card company, Postfinance, Twint, etc. to process our refund request (immediate to 10 business days).
If you wish to return an item, please note whether you would like a refund or an exchange.
All items that can be ordered are usually available from us and can be dispatched immediately. You will be informed immediately in the event of errors.
Most, but not all, of the items displayed in the webshop are also in stock in the store. Motorcycle clothing may be in stock in winter for space reasons, just as heavy knitwear, coats or fall/winter hats may be in stock in summer.
Individual items and items on sale are also often in stock.
Red Wing and other shoes are in the store all year round.
It is best to ask about a specific item before visiting.
Are you interested in an item that is sold out? We will be happy to tell you if and when we expect a subsequent delivery.
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We strive to serve you to your complete satisfaction. This includes our fair terms and conditions.
By submitting an order, you expressly agree to these terms and conditions.
Deliveries are limited to delivery addresses in Switzerland and Liechtenstein.
We only deliver brand new products in original brand quality.
Delivery conditions:
We ship your order with Swiss Post within 2 days of receiving the order or payment. Orders are usually shipped together in one package and not in individual shipments.
Most items are in stock and available for immediate delivery. For items that are not in stock, the delivery time is on average 4 weeks. You will be informed on the same or following working day if an item is not in stock. Please ask us about stock levels if the items are needed urgently.
Orders & Prices:
All orders are binding. In case of delivery delays, you will be informed by email or telephone. You have the option to cancel the order if the delivery has not yet been shipped. We reserve the right to make price and assortment changes as well as technical changes. All offers are non-binding. We are not liable for errors and misprints. Payment
In the web shop, orders are paid with
- Credit cards / Paypal
- Postcard
- Twint
- Purchase on account with partial payment option (POWERPAY)
MF Group / POWERPAY offers the “purchase on account” payment method as an external payment service provider. With the individual invoice, you can easily pay for your online purchase by invoice. If you choose not to make a payment within the specified time frame, you will receive a monthly invoice with an order overview in the following month.
Upon conclusion of the purchase agreement, POWERPAY assumes the resulting invoice claim and handles the corresponding payment modalities. When purchasing on account, you also accept the POWERPAY terms and conditions in addition to our own (powerpay.ch/de/agb).
Deliveries to the EU:
The shipping costs with UPS, fees for customs clearance and VAT are included in the total price (visible in the last step at checkout). There are no further costs upon receipt (DDP - Delivered Duty Paid).
Shipping costs Switzerland / Principality of Liechtenstein:
Orders with a purchase value of SFr. 100 or more will be shipped free of charge.
For orders with a purchase value less than SFr. 100, we charge SFr. 7 for Economy and SFr. 9 for Priority shipping.
Dealers (B2B) on request.
Return policy:
If you return the purchased goods within 14 days in perfect condition and in the original packaging, we will refund the full purchase price. The costs for the return shipment are at your expense.
Data protection:
British Parts collects data and uses it to process the order and to make shopping as easy as possible for returning customers. Personal data is treated confidentially and is not passed on to third parties for advertising purposes.
We save the open and completed orders. This data can be viewed at any time in the password-protected login area.
If you have any questions about our terms and conditions, please contact us by email (info@britishpartsluzern.ch) or by phone (041 530 00 31).
Our business activity is based exclusively on Swiss law. The place of jurisdiction is Rothenburg.